Employee Assistance Program

Mental health is really important. People in ministry roles are often called to care for the mental health of others, but they don’t always have someone to care for them. That’s why the Board of Benefits Services has contracted with Pine Rest Christian Mental Health Services to provide free confidential Christian counseling services to eligible RCA pastors, retirees, denominational staff, missionaries, and their households. 

The Employee Assistance Program (EAP) also includes access to an online library containing articles about health, wellness, financial, tax, and legal matters; videos; forms calculators; and assessments.

Crisis hotline

A hotline answered by a counselor (psychologist or clinical social worker) is available 24 hours a day, seven days a week. If you or a member of your household are in a crisis situation, please call 833-244-2490 and identify yourself as an EAP member.

Confidential counseling

In any given year, up to three visits per issue are provided through an outpatient clinic in your area or an online telehealth session. While Pine Rest has clinics only in Iowa and West Michigan, we are working with a network of providers who can provide face-to-face counseling across the U.S. and Canada. 

What issues can be addressed?
Any issue may be addressed. Common issues include:

  • Marital, family, or relationship issues 
  • Alcohol or substance use
  • Mental health (depression, anxiety, etc.)
  • Work-related issues

What is the cost to me?
In any given year, up to three (3) visits per issue are provided free of charge for eligible active and retired clergy, denominational office staff, missionaries, and their households. Often these visits are all you need.

What if another issue arises?
You are not limited to the number of times you can call with a new issue. You are limited to three sessions for any one issue.

Will my employer be notified?
All contacts and visits are confidential. Reports made by the EAP to the Board of Benefits Services do not contain any names or specific details.

How do I make an appointment?
Call 833-244-2490 and identify yourself as a Pine Rest EAP member. Let the staff know if you prefer your appointment to take place at a clinic or online. Scheduling hours are Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern Time.

What if I have questions or concerns that just can’t wait?
A hotline answered by a counselor (psychologist or clinical social worker) is available 24 hours a day, seven days a week. If you or a member of your household are in a crisis situation, please call 833-244-2490 and identify yourself as an EAP member.

Online library

Through the Personal Advantage service, a cloudbased library, you have free access to thousands of health and wellness, financial, tax and legal articles, videos, forms, calculators and assessments.

The health and wellness section alone contains more than 2,000 Harvard Medical School reviewed articles, 700 videos, and dozens of health assessments.

Your organization-specific password (RCAEAP) is all you will need to log in. The site may prompt you to set up an individual account if you want to save your results from calculators, quizzes, or assessments.

Access Personal Advantage Online Library

Have a question?

We are here to help!

Board of Benefits Services
475 Riverside Drive, Suite 1606
New York, NY 10115
retirement@rca.org
866-221-5480